1. Service-based engagements
Promote Easy provides customized marketing and reputation-related services. Each engagement may involve planning, creative work, coordination, third-party bookings and other costs. Applicable cancellation and refund terms must be communicated in the agreed proposal before payment.
2. Cancellation requests
To request a cancellation, contact [CONFIRM SUPPORT EMAIL] or +91 81790 37369 and provide your invoice or proposal reference, payment details and reason for the request. We will review the request against the written agreement and work already undertaken.
3. Refund eligibility
[CONFIRM REFUND RULES BEFORE PUBLICATION] Specify whether advances are refundable, treatment of completed work, third-party creator commitments, client-initiated cancellations, service-provider cancellations and any non-refundable expenses. Do not accept payment until these terms are clear and agreed.
4. Refund processing
[CONFIRM REFUND DECISION AND PROCESSING TIMELINES] Approved refunds, where applicable, will be returned through an appropriate payment method subject to payment-provider and banking processing times. Do not promise a fixed timeframe unless operationally supported.
5. Billing issues
For duplicate payments, incorrect charges or other billing concerns, contact our support team promptly with the transaction reference. We will investigate and communicate next steps.